Exchange Policy
At Fidel Verta, we aim to ensure customer satisfaction while maintaining fair and clear exchange guidelines.
- Exchanges Only: We do not offer cash refunds. Exchanges are allowed under the conditions below.
- Exchange Period: Items may be exchanged within 7 days from the date of purchase.
- Eligibility: Items must be unused, unworn, unaltered, and returned in their original condition with the receipt and attached tags.
- Non-Eligible Items: Underwear, swimwear, and accessories are not eligible for exchange or refund.
Deposits & Held Items
- Deposits: Deposits are valid for 5 days only. After this period, the amount cannot be refunded or converted into store credit.
- Items on Hold: Items placed on hold must be fully paid within 2 days; otherwise, they will be returned to stock.
Gift Cards
- Gift cards are valid for 3 months from the date of issuance.
- Gift cards are non-refundable and non-transferable.
Return Policy for Faulty Goods
If you receive an item that you believe is faulty, please contact our support team or visit our concept store within 2 days from the purchase date.
Items are considered faulty if they are delivered damaged or have a manufacturing defect.
- If the item can be repaired, we will offer a repair upon your approval.
- If repair is not possible and the same item is available, a replacement will be offered.
- If the item is unavailable, an exchange for another item or store credit will be provided.
Product Color Disclaimer
We make every effort to display product colors as accurately as possible. However, colors may vary depending on your device settings, and we cannot guarantee exact color representation.
Need Assistance?
For any questions regarding this policy, please contact our support team via call or WhatsApp at +961 71 888 477.